How do I contact you?
Simply email us at firstname.lastname@example.org or phone 1-800-936-1790. We look forward to hearing from you and are happy to help!
When will my item ship?
Your Shower Hug™ generally ships within 48 business hours from the date you place your order. We ship either via First Class or Priority Mail with the US Postal Service, depending upon your selection at check out. First Class Mail may take up to 7 business days and Priority Mail generally takes 2 to 3 days to destinations within the United States. If you would like your order sooner, please call 1-800-936-1790 or email email@example.com and we can arrange to expedite shipping.
What countries do you ship to?
We are happy to ship the Shower Hug™ anywhere the US Post Office ships. Shipping charges will depend on your specific destination. After you place your order, an email and payment request will be sent to you detailing the international shipping fees.
What are the benefits of wearing a Shower Hug™ ?
For use in the shower, the Shower Hug™:
- Provides gentle bust-line support for full and engorged breasts
- Acts as a warm compress to soothe tender breasts and ease engorgement
- Shields sensitive nipples and breasts from direct contact with harsh shower sprays
- Protects nipples and areolas from direct contact with soap and other chemical residues found in many toiletries.
Many of our customers have enjoyed the Shower Hug™ so much, they choose to use it outside of the shower as well to:
- Provide an alternative to a traditional or nursing bra for soft, comfortable support. Strap-free design relieves pressure on shoulders
- Absorb nighttime leaks with or without the use of adhesive nursing pads
- Offer hands-free convenience to hold cold packs and heat packs in place.
What type of fabric is the Shower Hug™ made of?
The Shower Hug™ is made of the highest quality knit terry velour. It has a gentle stretch built-in, to provide you with bust-line support needed during pregnancy and after your little cherub has arrived. The fabric is super soft and will add comfort and luxury to every shower.
Where is the Shower Hug™ produced?
Shower Hugs are proudly sourced and manufactured in the USA. We source our fabric from North Carolina, a state known for quality textile production, and manufacture our product in southern California and New York.
How do I wear and adjust the Shower Hug™ ?
Simply wrap the Shower Hug™ around your bust and attach the VelcroŽ closure. The Shower Hug™ should fit snuggly when dry. This will ensure adequate bust-line support and prevent sagging when wet.
How should I wash the Shower Hug™ ?
We recommend washing the Shower Hug™ in a gentle detergent free of dyes, perfumes, chlorine bleach and other additives that may irritate your tender skin or the tender skin of your little one as he or she snuggles close to your chest. After use, just wring out the excess water and toss it in with your next load of baby clothes. Care instructions can be found on the care label of each Shower Hug™.
Does the Shower Hug™ sag when wet?
No. Although the Shower Hug™ will become slightly heavier when wet, it will never sag or become uncomfortable to wear. The fabric is made of stretch terry and is perfectly suited for wet conditions!
What if I want to return or exchange the Shower Hug™?
We are proud of the quality and care that goes into producing each Shower Hug™, and are confident that you will love the comfort and convenience it provides! However, we will accept exchanges and returns of unworn Shower HugsTM within 15 days from the date it was received by you. Call 1-800-936-1790 before returning for an RA number. Be sure to include both the RA number and the reason for return with the unworn product. Send returns to:
Belmama & Cherub
Attn: Returns Processing
2683 Via de la Valle
Suite G #341
Del Mar, CA 92014
Please note that we cannot exchange or return your purchase after it has been worn for hygienic reasons.
What size Shower Hug™ should I order?
Please refer to our sizing chart to assist you in selecting the proper size Shower Hug.
Please order one size down if your pre-pregnancy bra size falls in between size categories listed on the tag. For example, if you are typically a 34D pre-pregnancy, you should order the S/M and not the M/L. Also, know that each Shower Hug comes with a 4" wide Velcro closure to provide size adjustability and a good fit over the course of pregnancy, during early stage breastfeeding and beyond.
We will happily accommodate custom sizing requests.
Do you provide custom sizing?
We will happily accommodate custom sizing requests. Simply email firstname.lastname@example.org or phone 1-800-936-1790 to speak with a Customer Care Representative. Please be sure to allow extra time for your custom order to be processed. There is a surcharge of $10 for custom size orders, and the turnaround time will take approximately two weeks.
Can I purchase a Shower Hug™ at a retail store?
Shower HugsTM are available at many fine boutiques, lactation centers and birthing centers as well as online retailers. Please visit our retail listing to find the location nearest you or internet retailer of your choice!
Depending on the shipping preference you selected during checkout, your order will be sent via First Class or Priority Mail with the US Postal Service. First Class mail may take up to one week, while Priority Mail generally takes only 2 to 3 days to destinations within the United States. If you would like your order sooner, please call 1-800-936-1790 or email email@example.com and we can arrange to expedite shipping.
More faqs will be added soon. Please check back later.